Cancellation Policy

Window for Cancellation

Customers can change their minds about an order up to an hour after they place it. The order will start being processed after this time, and you won't be able to cancel it.

How to Cancel

Please get in touch with our support team within the allowed time frame and use one of the following methods to ask for a cancellation:

Please include your order number in your request so that we can process it quickly.

After the Window

We won't be able to cancel your order if you send your request after the hour window. You can follow the steps in our Return & Refund Policy after the order has been delivered instead.

Response Time

During business hours, we try to respond to cancellation requests within two hours. Requests that are sent in after business hours will be looked at at the beginning of the next business day.

Contact

Please don't hesitate to get in touch with us using the information below if you have any questions, concerns, or need help.

Call +1 409 797 6833 or send an email to support@vedilla.com.

Hours of Support

9:30 AM to 5:00 PM (GMT-7) Monday through Friday
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT-7)

On weekdays, it usually takes 12 hours to respond to an email, and on weekends, it takes 24 hours.