Billing Policy
Accepted Form of Payment
We process payments via PayPal to help keep your purchase secure. PayPal uses industry-standard encryption and tokenization, and your card/bank details are not shared with Vedilla. We do not store full payment details on our servers. Eligible orders may be covered by PayPal Buyer Protection under PayPal’s terms.
Billing Timing
At the time of order confirmation, customers are charged the full amount. Your payment method will be approved and processed right away after you check out.
Prices and Currency
All prices are in U.S. dollars (USD). There are no hidden fees, and all taxes that apply will be clearly shown at checkout before you finish your purchase.
Processing Payments
PayPal safely handles payments in the US. Most transactions go through right away, but in some cases, it may take 1 to 3 business days, depending on your bank or card issuer.
Failed Payments
If your payment doesn't go through or is refused, the order won't be finished. You can try the transaction again with a valid payment method. If payment isn't received, orders will be cancelled automatically.
Safety and Compliance
PayPal encrypts every transaction and processes payments on PCI DSS–compliant systems. Your full payment details aren’t shared with us, and we don’t store them on our servers, helping keep your information safe.
Returns and Chargebacks
Our Return & Refund Policy has all the information you need about refunds. You can dispute a charge with your bank if you think it was made by mistake. PayPal will deal with chargeback cases in the usual way, which may involve asking both sides for proof.
Contact
Please don't hesitate to get in touch with us using the information below if you have any questions, concerns, or need help.
Call +447458107323 or send an email to support@vedilla.com.
Hours of Support
9:30 AM to 5:00 PM (GMT-7) Monday through Friday
Saturday and Sunday: 10:00 AM to 4:00 PM (GMT-7)
On weekdays, it usually takes 12 hours to respond to an email, and on weekends, it takes 24 hours.
